Customer Service

How to Reach Us

Email us at support@ggamev.com. We respond to all inquiries within 1–3 business days.

For the fastest resolution, please include the following in your message:

• Your registered Good Game Vault email address
• Your order number (if applicable)
• A clear description of the issue
• Any relevant screenshots or error messages

What We Can Help With

• Key not delivered — If your key hasn't appeared in your Vault after a successful payment, we'll sort it out.
• Invalid or non-functional key — If a key isn't activating and you haven't revealed it yet, contact us immediately.
• Wrong product delivered — If there's been an error with your order, we'll investigate and make it right.
• Account issues — Login problems, account access, or security concerns.
• Refund requests — We'll guide you through the process in line with our Refund Policy.
• General questions — Not sure about a product, region, or platform? Ask us before you buy.

A Few Things to Keep in Mind

• Refunds are governed by our Refund Policy. Revealing a key voids refund eligibility, so please read the policy before reaching out about a revealed key.
• For region-related issues, please check whether a region warning was displayed on the product page at the time of purchase.
• We are not able to assist with issues arising from platform-side problems (e.g., Steam, Epic Games, or GOG outages or account bans on those platforms).